Return Policy

We want you to love every Vincentnest piece you bring into your home. If something isn’t right, we’re here to help.

We accept returns and exchanges on eligible items within 30 days of receipt, as long as the products are in new, unused condition and you can provide valid proof of purchase.

📩 Before returning anything, please contact us at support@vincentnest.com.


Returns sent without prior authorization will not be processed.

1. Missing but Marked “Delivered”

Submission Window: Within 7 days of delivery

What You Need to Provide

  1. Your order number
  2. A brief description of the issue
  3. Clear photos or videos of:
  • The defect or damage
  • Outer and inner packaging
  • Shipping labels

    Please keep all original packaging, as it may be required for inspection or carrier claims.

    What We Offer
  • Free repair
  • Free replacement
  • Free reshipment
  • Or a full refund

    Customer Cost: $0

2. Wrong or Missing Items

If you received the wrong product or your order arrived incomplete, please contact us within 7 days.
We will reship or correct the order at no cost to you.

3. Returns Due to Customer Preference

(Example: incorrect address provided, changed mind, not fully satisfied)

These returns are accepted within 30 days but subject to fees:

  • Return shipping fee: 20% of the original product price
  • Repackaging fee: $59 (only if the original packaging is missing)

1. Labor & Project Costs

Vincentnest is not responsible for:

  • Labor or installation costs
  • Project delays
  • Third-party service fees

Please ensure the correct product and delivery date before scheduling any installation or contractor work.

2. Non-Returnable Items

The following cannot be returned or refunded:

  • Final sale / clearance items
  • Customized or made-to-order products
  • Items purchased offline or from unauthorized sellers
  • Products labeled “Non-Returnable”
  • Items that have been assembled, installed, modified, or used
  • Items returned without required parts or accessories

Frequently asked questions
1. When Will I Receive My Refund?

PayPal

  • Refund issued within 5–7 business days after we receive and inspect the returned item.
  • PayPal refunds usually appear immediately once processed.

    Credit/Debit Cards (including Apple Pay, Google Pay, Affirm, etc.)
  • We issue the refund within 5–7 business days after inspection.
  • Your bank or card provider may require additional processing time before the credit appears on your statement.
2. Why Is There a Return Shipping Fee?

For non-defective returns (e.g., changed mind), the return shipping fee helps cover:

  • Carrier return transport
  • Inspection and handling
  • Repackaging
  • Restocking back into inventory

This process ensures we maintain fair pricing for all customers.

Fee Structure

  • 20% return shipping fee
  • $59 repackaging fee if original packaging is missing

Example

  • Original Product Price： $500
  • Return Shipping Fee (20%)： -$100
  • Repackaging Fee： -$59
  • Final Refund Amount： $341
3. Why Should I Keep the Original Packaging?

Our packaging is designed specifically to protect each item.

Returning items without original packaging increases the risk of damage and may affect your refund eligibility.

To protect your purchase and ensure a smooth return, please keep the packaging until you’re sure the product is right for your space.